Anthony Jones customers must verify insurance policies

Anthony Jones (UK) Limited (AJL), an insurance broker, has agreed to cease all regulated activities as of July 9, 2026.

This means the firm is no longer permitted to provide any services on behalf of an insurer, which includes selling new insurance policies, offering renewals, or providing advice to both new and existing consumers.

The Financial Conduct Authority (FCA) is urging all customers who purchased an insurance policy through AJL to contact their respective underwriter or insurer directly.

This direct contact is crucial to verify the ongoing validity of their policy and to confirm that all payments made have been duly received by the insurer.

Policy documentation, such as the policy schedule and terms and conditions, contains the necessary contact details for the relevant insurer or underwriter.

The FCA confirms that these requirements will remain in force while the Authority continues its engagement with AJL to ensure an orderly process and safeguard consumer interests.

AJL operates solely as an insurance intermediary, meaning it facilitates the connection between customers and insurers but does not underwrite or carry the risk of policies itself.

The cessation of regulated activities by an intermediary necessitates immediate action from customers to ensure their coverage remains unaffected.

The FCA's directive underscores the importance of understanding the distinct roles within the insurance ecosystem.

By contacting the underwriter or insurer directly, customers can bypass any potential disruption caused by AJL's change in status and secure direct confirmation of their policy's standing.

This proactive measure is designed to prevent any gaps in coverage or payment discrepancies that might arise from the broker's inability to perform its previous functions.