FCA opens investigation into claims management firm
The Financial Conduct Authority (FCA) has opened an enforcement investigation into The Claims Protection Agency Limited (TCPA). Concerns center on the firm's advertising and sales tactics for motor finance claims, including information on redress and customer pressure.
Scrutiny of sales tactics
The FCA is investigating TCPA's advertising and sales tactics for motor finance claims.
Concerns include customer information on redress amounts, disclosure of free claim options, and potential pressure during sign-up.
The FCA emphasizes no conclusions on regulatory breaches have yet been reached.
Legal challenges and broader scrutiny
The announcement follows TCPA's unsuccessful legal challenges, with the High Court dismissing its application in October 2025.
The FCA justified publicizing the investigation under exceptional circumstances, aiming to protect consumers and maintain market confidence.
Separately, TCPA had agreed to a Voluntary Requirements Application (VREQ) in August 2025, halting new customer onboarding and withdrawing promotions.